Value-based HR management as a source of competitive advantage in a private healthcare sector

• Номер работы:
  690276
• Раздел:
  Все работы   →   Магистерские работы   →   Управление персоналом (Менеджмент)
• Год добавления:
  01.06.2021 г.
• Объем работы:
  115 стр.
• Содержание:
  Introduction 5
  1. Challenges and Decisions of Problems in Healthcare HR Management 8
  1.1. Main Problems in HR Management in Healthcare 8
  1.2. Reasons for Medical Staff Dissatisfaction 13
  1.3. Trends and Potentials in Healthcare 16
  Summary 23
  2. Solving Problems in HR Management in Healthcare 24
  2.1. Ideology of the Service-Profit Chain 24
  2.2. F. Herzberg"s Theory as a Basis for Understanding Employee Satisfaction 27
  2.2.1.Hygiene Factors 28
  2.2.1.1.Workplace design 28
  2.2.1.2.Atmosphere and relations 29
  2.2.1.3.Job design 32
  2.2.1.4.Monetary reward 35
  2.2.2. Motivators 36
  2.2.2.1.Complex of Factors 36
  2.2.1.2.Work-life Balance 39
  2.2.2.3.Training and Development 42
  Summary 49
  3. Instruments and Examples of Good Services for Patients 50
  3.1. Tools for Serving Patients 50
  3.2. Mayo Clinic 59
  3.3. Cleveland Clinic 62
  Summary 65
  4. Mediclinic as the Example of Company with Value-Based HR Management 66
  4.1. Description of the Company 66
  4.2. Operations Improvement Activities 72
  4.3. Work with the Staff 74
  4.4. The State of the Main Functions of HR Management 80
  4.5. Analysis of the Results of HR Management 94
  Summary 101
  Conclusion 102
  Bibliography 104
  Appendix 118
  
  
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  Introduction
  Health care is a set of sectors of the economy that provide goods and services for the treatment of patients with the help of curative, preventive, rehabilitative and palliative care. The work of these sectors depends on an interdisciplinary team of trained professionals who meet the relevant needs of the population in the area (Menaka, 2013 ). This industry is considered one of the largest and fastest growing in the world. In developed countries, its share exceeds 10% of GDP.
  Since the world"s health systems are numerous, they are different for each country, including the public and private sectors. A variety of services are provided by health care providers under these systems. The depth of the service provided determines the effectiveness of medical care (Jakulin et al, 2019 ).
  Many authors agree that HR management is important to improve the quality of medical services (Niles, 2013 ; Elarabi & Johari, 2014 ; Fabiene & Kachchhap, (2016) ; Yu et al, 2021 ). It is a vital health management challenge (Clarke, 2006 ).
  The concept of human resource management remains largely related to the one that was formed in the 1980s (Fombrun, 1986 , Hendry & Pettigrew, 1986 ; Guest, 1987 ; Storey, 1989 ). It represents the performance of a range of functions that allow an organization to function effectively at the expense of its employees. (Aswathappa, 2013 ). Three words of this phrase mean the following (Menaka, 2013 ): ………………………………………………….